Comments on: Was my E-Mail Opened? PowerObjects solution using Microsoft Dynamics CRM for email tracking http://www.powerobjects.com/blog/2008/10/31/was-my-e-mail-opened-powerobjects-solution-using-microsoft-dynamics-crm/ Bringing FOCUS to Dynamics CRM Mon, 23 Aug 2010 04:47:38 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Dean Jones http://www.powerobjects.com/blog/2008/10/31/was-my-e-mail-opened-powerobjects-solution-using-microsoft-dynamics-crm/comment-page-1/#comment-1163 Dean Jones Thu, 12 Nov 2009 23:25:52 +0000 http://blog.powerobjects.com/?p=91#comment-1163 Correct. You do not need the CRM tracking token. The design is to have a plugin modify the e-mail message allowing tracking of who opened and click through URL’s. HTH Correct. You do not need the CRM tracking token. The design is to have a plugin modify the e-mail message allowing tracking of who opened and click through URL’s.

HTH

]]> By: Sander http://www.powerobjects.com/blog/2008/10/31/was-my-e-mail-opened-powerobjects-solution-using-microsoft-dynamics-crm/comment-page-1/#comment-1162 Sander Thu, 12 Nov 2009 23:19:26 +0000 http://blog.powerobjects.com/?p=91#comment-1162 Quick Q. Does this work without a CRM (contact) tracking token? Thanks Sander Quick Q.

Does this work without a CRM (contact) tracking token?

Thanks
Sander

]]> By: Dean Jones http://www.powerobjects.com/blog/2008/10/31/was-my-e-mail-opened-powerobjects-solution-using-microsoft-dynamics-crm/comment-page-1/#comment-1118 Dean Jones Mon, 31 Aug 2009 14:24:03 +0000 http://blog.powerobjects.com/?p=91#comment-1118 Correct we do sell the e-mail tracking solution. There are many moving parts to getting e-mail tracking to work. It's not a simple solution to track open e-mails and clicked links. I'm not sure what you have done so far or how you’re attempting to solve. You have individual e-mails and you have bulk e-mails they are both handled differently. There is no easy way to answer your question or teach you how to work with CRM events. Look at the SDK for event information to solve you specific issue. Dean Correct we do sell the e-mail tracking solution.

There are many moving parts to getting e-mail tracking to work. It’s not a simple solution to track open e-mails and clicked links. I’m not sure what you have done so far or how you’re attempting to solve. You have individual e-mails and you have bulk e-mails they are both handled differently. There is no easy way to answer your question or teach you how to work with CRM events.

Look at the SDK for event information to solve you specific issue.

Dean

]]> By: Casper http://www.powerobjects.com/blog/2008/10/31/was-my-e-mail-opened-powerobjects-solution-using-microsoft-dynamics-crm/comment-page-1/#comment-1117 Casper Fri, 28 Aug 2009 22:12:53 +0000 http://blog.powerobjects.com/?p=91#comment-1117 Im asking because me and my group of developer students are in the progress of making a simplar product for our main project(the last before graduating). Our biggest problem at this moment which is stopping us completely is that we can not insert html tags from our plugin application into mail templates. We want to make the email editor ourself to (a small website developer program). Can you guide us the right way. Its the System.Web.HttpRequestValidationException problem Im asking because me and my group of developer students are in the progress of making a simplar product for our main project(the last before graduating). Our biggest problem at this moment which is stopping us completely is that we can not insert html tags from our plugin application into mail templates. We want to make the email editor ourself to (a small website developer program). Can you guide us the right way. Its the System.Web.HttpRequestValidationException problem

]]> By: Casper http://www.powerobjects.com/blog/2008/10/31/was-my-e-mail-opened-powerobjects-solution-using-microsoft-dynamics-crm/comment-page-1/#comment-1116 Casper Fri, 28 Aug 2009 22:06:49 +0000 http://blog.powerobjects.com/?p=91#comment-1116 So if I understand you correctly Dean, your now selling this product right? So if I understand you correctly Dean, your now selling this product right?

]]> By: Dean Jones http://www.powerobjects.com/blog/2008/10/31/was-my-e-mail-opened-powerobjects-solution-using-microsoft-dynamics-crm/comment-page-1/#comment-1107 Dean Jones Tue, 18 Aug 2009 18:40:54 +0000 http://blog.powerobjects.com/?p=91#comment-1107 This works the same as tracking opens. You add a toke to track URL's. The plugging searches for all URL's in an e-mail and replaces them with a call to a web page that logs the URL was requested (with the tracking token) and then redirects to the original URL. Dean This works the same as tracking opens. You add a toke to track URL’s. The plugging searches for all URL’s in an e-mail and replaces them with a call to a web page that logs the URL was requested (with the tracking token) and then redirects to the original URL.

Dean

]]> By: Steve http://www.powerobjects.com/blog/2008/10/31/was-my-e-mail-opened-powerobjects-solution-using-microsoft-dynamics-crm/comment-page-1/#comment-1106 Steve Tue, 18 Aug 2009 17:54:32 +0000 http://blog.powerobjects.com/?p=91#comment-1106 Interesting. One question I have is , I do not see the explanation of 'clicked links' in your article. Can you please point me to it ? Interesting. One question I have is , I do not see the explanation of ‘clicked links’ in your article. Can you please point me to it ?

]]> By: Dean Jones http://www.powerobjects.com/blog/2008/10/31/was-my-e-mail-opened-powerobjects-solution-using-microsoft-dynamics-crm/comment-page-1/#comment-1105 Dean Jones Tue, 18 Aug 2009 12:55:15 +0000 http://blog.powerobjects.com/?p=91#comment-1105 Have you tried doing it with bulk e-mail? It can be done. See our link. http://www.powerobjects.com/powermail/powermail2.html We sell this component. $799 plus $10 per user. It works great. We do not have a lot of reports built we currently use our dashboard to view results of a bulk e-mail. We don't only track who opens the e-mail but we track who clicks what links. Of course with bulk e-mail we allow unsubscribe. You can try and write your own plug-ins. It’s done very similar to a sending an e-mail. If you look at the event flow of a bulk e-mail you can easily determine the events to add logic to. So yes you can track opened e-mails and clicked links in Microsoft Dynamics CRM bulk e-mails with the concept I described in this blog. Dean Have you tried doing it with bulk e-mail? It can be done. See our link. http://www.powerobjects.com/powermail/powermail2.html

We sell this component. $799 plus $10 per user. It works great. We do not have a lot of reports built we currently use our dashboard to view results of a bulk e-mail.

We don’t only track who opens the e-mail but we track who clicks what links. Of course with bulk e-mail we allow unsubscribe.

You can try and write your own plug-ins. It’s done very similar to a sending an e-mail. If you look at the event flow of a bulk e-mail you can easily determine the events to add logic to.

So yes you can track opened e-mails and clicked links in Microsoft Dynamics CRM bulk e-mails with the concept I described in this blog.

Dean

]]> By: Steve http://www.powerobjects.com/blog/2008/10/31/was-my-e-mail-opened-powerobjects-solution-using-microsoft-dynamics-crm/comment-page-1/#comment-1104 Steve Tue, 18 Aug 2009 01:19:02 +0000 http://blog.powerobjects.com/?p=91#comment-1104 Well I agree.. the method outlined is pretty old and simple to explain. The real question is how to do a blast email and get the same results. Not that will make you a wise guy if you can explain :) Well I agree.. the method outlined is pretty old and simple to explain. The real question is how to do a blast email and get the same results. Not that will make you a wise guy if you can explain :)

]]> By: Allan http://www.powerobjects.com/blog/2008/10/31/was-my-e-mail-opened-powerobjects-solution-using-microsoft-dynamics-crm/comment-page-1/#comment-993 Allan Mon, 24 Nov 2008 03:40:17 +0000 http://blog.powerobjects.com/?p=91#comment-993 I think the main point of Dean's article is not to invent a better method to track emails, but it is to incorporate such method into MS CRM easily and reliably. Having this data in crm is incredibly powerful. And having this capabilities while paying nothing to send emails is even better. Allan I think the main point of Dean’s article is not to invent a better method to track emails, but it is to incorporate such method into MS CRM easily and reliably. Having this data in crm is incredibly powerful.

And having this capabilities while paying nothing to send emails is even better.

Allan

]]>